Privacy Policy

Hopem (“Usewalter”, “we” or “us”) is committed to protecting the personal information of all visitors and users (“you” or “your”) of the Walter mobile application (the “Application”) and all websites managed or published by Usewalter, including (the “Website”), and to ensuring that any personal information you provide to us will be stored securely, treated with confidentiality and processed in accordance with applicable privacy legislation and any other applicable consumer protection legislation that is in place to protect you.

Please note that the use of the Application and Website are also subject to the End User Service Agreement for the Usewalter Platform available at:, which form an integral part hereof.

  1. Introduction

This Privacy Policy explains how we collect/store and use your personal information when you use or access the Application or Website. It also describes the types of personal information we collect and how we use this information to ensure we provide relevant and timely services to you and to improve your experience of the Application and Website. It also sets your rights to the control of our use of this information.

By continuing to access this Application and/or Website, you confirm that you have read, understood and agreed to this Privacy Policy and consent to us collecting, using, storing and disclosing your personal information as described herein. If you are at all uncertain about any aspect of this Privacy Policy, please contact us using contact details below and refrain from using the Application and/or Website until such uncertainty has been clarified and is accepted by you.

We work closely with your property manager and various merchants from which you may purchase goods and/or services. Your property manager and merchants may have additional policies and practices relating to the collection, use and disclosure of your personal information, and terms and conditions applicable to their dealings with you. These should be reviewed by you prior to your making personal information available and using the integrated functionalities of the Application and Website.

  1. Personal Information

In this Privacy Policy “personal information” means information about you, from which you can be identified, and that can be attributed to you. We will collect, use and disclose your personal information only in accordance with the terms of this Privacy Policy.

We may collect, use and disclose personal information as authorised by law or with your consent. Depending on the circumstances, your consent to the collection, use and disclosure of personal information may be express or implied. Express consent would arise if you specifically consented to a particular dealing in your personal information. Express consent can be given orally, electronically (by clicking a button) or in writing. Implied consent would arise through your conduct with us, such as by providing us with your personal information, creating an account with us, signing up to receive emails from us or making an inquiry. If we need to collect, use or disclose any information for any purpose not set out in this Privacy Policy, we will give you appropriate notification and give you the opportunity to expressly object or decline to the collection, use, or disclosure of your information for such purpose.

You may refuse or withdraw your consent for us to use your personal information. If you do, we will record your choices and will advise you how your choices impact our ability to serve and interact with you.

  1. Notification of Changes

We reserve the right to modify or amend this Privacy Policy at any time and for any reason. When changed, we will provide notice to you on the Application and Website that it has been changed. If changes are material and you have an account with us, we will also notify you by email of such material changes. We encourage you to review this page from time to time to review the most current version of this Privacy Policy. If at any time you do not agree with our privacy practices, please do not provide us with personal information or access our Application and/or Website. IF YOU ARE DISSATISFIED WITH THIS PRIVACY POLICY AND/OR THE APPLICATION AND/OR THE WEBSITE, YOUR SOLE REMEDY IS TO CEASE USING THE APPLICATION AND/OR THE WEBSITE.

  1. Collection of Information

Personal information is collected from you when you access the Application and/or Website; for example, when you create an account, place an order for our services, sign up to receive emails or make an inquiry. Personal information may include any of the following information:

  • Name
  • Title
  • Email address
  • Secondary email address
  • Mobile Phone number
  • Home Phone number
  • Office Phone number
  • Preferred language
  • Emergency contact
  • Type of resident (tenant, owner, family member)
  • Cars
    • Model
    • License plate
  • Unit information
    • Full address
    • Floor Number
    • Square feet
    • Surface rate (%)
    • Number of rooms
    • Wifi password
    • Plan image
    • Monthly condo fees
    • Rent amount
    • Rent start date
    • Rent end date
    • Account statements
    • Intercom code
    • Buzz code
    • Has an alarm system
    • Has a dog
    • Lease agreement
    • Insurance files
  • Parking
    • Number
    • Registry Number
    • Surface rate (%)
  • Lockers
    • Number
    • Cadastre number
  • Access keys
    • Number
  • Remotes
    • Number

We keep your personal information as long as necessary for us to complete our dealings with you or otherwise as may be required or authorized by law. In addition, all information pertaining to the order / purchase history is maintained by Usewalter for a period of seven (7) years; including without limitation, name of person placing an order, time order is placed, details of orders, frequency of orders, purchase amounts, address for delivery orders, mobile phone number, type of credit card used and 4 last digits of credit card.

  1. How we use your personal information

Personal information collected through the Application and/or Website is stored and processed in Canada only. By using and accessing our Application and/or Website, you agree and consent to the transfer and processing of your personal information on servers which may be located outside of the province in which you reside. Contractual provisions and other safeguards are used to ensure that, where your personal information is transferred, processed or stored outside of the province in which it is collected, it is given protection similar to the protection set forth in this Privacy Policy.

We use your personal information:

  • To assist us in developing and enhancing our services, Website and Application, to conduct market analysis and strategic planning and to determine your eligibility to receive offers for special features, promotions, and products;
  • To provide you with information about our services and respond to your questions and concerns;
  • To provide you with updates and notifications;
  • to try to understand our visitors’ behavior and preferences;
  • to provide you with services;
  • to process orders and transactions;
  • to personalize your experience on the Website and Application;
  • to keep track of and analyze your purchases, transactions, account activity, payment history, etc.;
  • to provide support, maintenance and incident resolution services;
  • to make offers to you to; and
  • to manage the load on our servers.

Your failure to provide certain personal information to us may justify our refusal to process an order for services offered through the Application and/or Website. We give access to your personal information only to those employees who require it to provide our services.

  1. Disclosure to Third Parties

We will not disclose your personal information to third parties except in the limited circumstances described below, as permitted by applicable legislation or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.

  • We may disclose your information to assist us in conducting or co-operating in investigations of fraud or other illegal activity where we believe it is reasonable and appropriate to do so.
  • We may disclose information in response to a subpoena, warrant, court order, or as otherwise required to by law.
  • We may disclose information to our parents, affiliates and subsidiaries to the extent necessary to provide our services.
  • We may disclose information to your property manager or merchants to the extent necessary to provide our services.
  • We may disclose information to service providers, for example service providers who manage various marketing programs, who manage any aspect of the Website or Application or who process payments on our behalf. We will only transfer your personal information to service providers that commit to providing a comparable level of protection as that set forth in this Privacy Policy through contractual and other safeguards.
  • If we amalgamate or merge with or are acquired by another company, you will be notified via email and/or a prominent notice on our Application and Website of any change in ownership or uses of data comprising your personal information, as well as any choices you may have regarding your personal information. In any event, you consent to the transfer of data comprising your personal information to any third party that proposes to acquire and/or acquires all or substantially all of Usewalter’s business or its online commerce operations or the Application or Website and agree that we may transfer or sell data comprising your personal information to the new owner.

We may also transfer or disclose aggregate or non-personal information about your activities on the Application and Website to third parties for marketing, advertising, business intelligence services (including analytical consultation services) or other lawful purposes.

  1. Tracking Technologies/Cookies

We may also collect non-identifiable information whenever you access the Application and/or Website such as device addresses and access times. We use this information, which does not identify individual users, to analyze trends, to administer the Application and Website, to gather demographic information about our user base as a whole and to prevent fraud. We do not link this automatically-collected data to personal information.

  1. Social Media Features

Our Application and Website include social media features, such as Facebook, Twitter, LinkedIn and Instagram buttons and widgets. These features may collect your IP address, which page you are visiting on our Application and Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Application and Website. Your interactions with these features are governed by the Privacy Policy of the host.

  1. Access to your information

You have the right to access, correct, delete or update any personal information that we hold about you. Any access request may be subject to a nominal fee towards our efforts in providing you with details of the personal information that we hold about you. We may ask you to verify your identity and for more information about your request. To obtain a copy of, correct, delete or update any of the personal information that we hold about you please contact us via the details below.

  1. Language

C’est la volonté expresse des parties que la présente convention ainsi que les documents qui s’y rattachent soient rédigés en anglais. It is the express wish of the parties that this Agreement as well as all documents related thereto be drafted in English.

  1. Contacting us

If you have any questions about this Privacy Policy please contact us at the coordinates below:

Telephone: 855-465-6515
Mail: 2954, boulevard Laurier, Bureau 560, Québec (Québec) G1V 4T2
Attn: Privacy Officer

This Privacy Policy was last amended May 2021